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Terms & Conditions

 

 

 

 

Under these conditions, Composite Door Centre Limited T/A The Door-Centre (“Company”) agree to supply you (“customer”) with the goods shown in the schedule.

Should the customer change the details of the order and the Company has commenced the manufacturing process, the Company reserves the right to make a charge for reasonable costs involved.

The information contained on this website is for general guidance only. The Company makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

The Company reserves the right to change or update any website content, prices or products at any time without prior notice.

Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the Company. All information on the website should be as accurate and up to date as possible. However, the Company cannot guarantee the reliability, or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

All prices are subject to change without prior notice.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.

OREDERING

All dimensions are to be supplied in Metric and all designs are viewed as from OUTSIDE. Any sizes given should include the frame, cill and any frame extenders/add on’s required.

Orders can be placed by the website, phone on 0333 242 7446  or by email at orders@door-centre.co.uk 

Upon receipt of your order and payment, confirmation will be emailed or posted to the customer for review.

CHECKING YOUR ORDER

Please take the time to ensure our interpretation of your order is correct as stated on your invoice, the responsibility must rest with you to notify us of any misinterpretations or omissions made by the company. If the order is correct there’s no need to reply.

CHANGING YOUR ORDER

Where possible you will have 24 hours from the time you placed the order in which to make any changes or amendments, the exception to this is short lead time products which once ordered will be released straight into production and therefore cannot be changed.

If any detail is incorrect please inform us immediately on 0333 242 7446 AND reply to the email confirming the order amendments, we will then issue a revised confirmation if the changes can be made. In the event the necessary changes are unavailable for this product, we will inform you accordingly.

PAYMENT

ALL GOODS ORDERED MUST BE PAID FOR IN FULL PRIOR TO MANUFACTURING.

We accept payment by way of BACS Transfer to: –

Bank:                                      Barclays Bank Plc

Sort Code:                             20-08-64

Account Number:               03946150

Account Name:                   Composite Door Centre Limited

We accept all major credit and debit cards including Visa, Mastercard, Maestro & Solo. On the order you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your card has been properly received.

CANCELLATIONS & OR REFUNDS

The Company reserves the right to cancel any order without prior notice. We will write and tell you about any cancellation within 10 days of us receiving the order.

If we cancel the contract, we will refund the amount in full and any other payments you have made under the contract, but we will have no further liability to you.

Cancellation requests are only accepted by in writing to either sales@door-centre.co.uk or orders@door-centre.co.uk or to Composite Door Centre Limited t/a Door-Centre, 814 Wolverhampton Road, Oldbury, Birmingham, B69 4RY. Any orders cancelled within 24 hours and before the Company begins manufacturing will be subject to a £25 charge to cover our costs, such as administration fees, card fees, etc.

Any orders cancelled after 24 hours from order and if your order has been released into production will be subject to parts, materials and labour costs.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your card account in the value of the incorrect price (including any delivery charges).

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

DELIVERY

ANY TIME OR DATE SPECIFIED BY THE COMPANY AS THE TIME AT WHICH OR DATE ON WHICH GOODS WILL BE DELIVERED IS GIVEN IN GOOD FAITH BUT IS GIVEN AND INTENDED AS A PROVISION ONLY AND THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE ARISING FROM DELAY IN DELIVERY AND/OR INSTALLATION.

The Company generally offers a 5-15 working day lead-time. The Company will do all it reasonably can to meet the delivery period advised to you. In the case of unforeseen circumstances beyond our reasonable controls such as weather, traffic or machinery and vehicle breakdown, we shall contact you and agree an alternative date. We will try our best to meet the outlined delivery schedule but shall not be held responsible for any failure to deliver ordered products within these stated time frames.

Our delivery team will aim to contact you 24-48 hours before the date of delivery, to confirm whether your delivery will be AM or PM. Our deliveries are classed as either AM or PM, however our delivery team can request the driver to contact you on the day of the delivery to give you an estimated time of arrival but this is purely an estimate as we cannot accommodate unforeseen circumstances.

If you have ordered multiple items, they may arrive on different days as various products have different manufacturing lead times and will be processed and delivered at the earliest convenience.

Kindly note that the delivery is a kerbside service only or within a reasonable distance. Please inform us if there are any delivery restrictions such as narrow lanes where we can plan to deliver on a smaller vehicle.

Please, could we ask that someone is available on the day of delivery to provide a signature, who can assist the driver in unloading and checking the goods when they arrive.

Any orders for properties that are above ground level such as flats, our drivers are under instruction through Health and Safety regulations not to carry any doors/windows up flights of stairs. Unless prior arrangements have been made where we can leave the order at ground level, any such orders will have to be returned.

If an item is returned due to failed delivery, we reserve the right to charge for re-delivery.

The delivery contractor will ask you to inspect the door and sign for receipt in good condition. The delivery contractor will not take away packaging material, and in any case, it is essential that you retain this should the door need to be returned.

If an item is defective or damaged before or on delivery, we will replace it free of charge. This is in addition to your manufacturer’s guarantee.

If for any reason, an item is found to be damaged or faulty and needs to be returned we can collect the item from the original delivery address. For items returned from overseas or outside the UK Mainland, then you are responsible for any return costs incurred.

Please note we are unable to offer a collection service from outside the UK Mainland and postcodes below, you will need to use an alternative service to return your order to us:
The Isle of Wight, Isle of Scilly, Northern Ireland, AB31-AB38, AB40-AB56, FK20, IV1-IV28, IV30-32, IV36-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, IV41-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE.

It is your responsibility to sign for the correct number of items as shown on the delivery consignment note. Any shortages must be notified to us within 48 hours from delivery or within a reasonable amount of time. It is your responsibility to notify us of any incorrect goods supplied within 48 hours from delivery or within a reasonable amount of time. We will not accept liability for goods lost in transit unless we are notified within 48 hours from the expected delivery date or within a reasonable amount of time.

Risk in the goods sold passes to you on delivery, whether a signature of receipt has been obtained.

Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.

We recommend that you do not book fitters until your order has been received and checked.

INSTALLATION

ALL WINDOWS AND DOORS ARE CHECKED BEFORE THEY LEAVE THE FACTORY. HOWEVER, PLEASE CHECK YOUR GOODS TO ENSURE THEY ARE THE CORRECT SIZE AND STYLE AND OPERATE EASILY. TO ENSURE A PROPER TEST ON SIDE HINGED OPENERS, INCLUDING DOORS, LAY THE FRAME FLAT HORIZONTALLY TO TEST OPERATION. IF YOU ARE UNHAPPY WITH ANY PART OF AN ITEM SUPPLIED DO NOT BEGIN THE INSTALLATION! CONTACT US ON 0333 242 7446.

ANY SHORTAGES OR DAMAGES MUST BE REPORTED WITHIN 48 HOURS OF YOUR DELIVERY DATE. ANY ITEMS REPORTED MISSING OR DAMAGED AFTER THIS TIME WILL BE DEEMED CHARGEABLE.

We cannot accept return of goods that are damaged after delivery where this is due to the negligence of the customer, the customer’s installation contractor or other third party.

We recommend that a competent or qualified person carries out the installation of goods supplied.

It is well recognised that over 90% of remedial work is due to incorrect installation.

If a service call is requested and the door is found not to be toe & heeled or correctly installed, there will be a minimum call out charge of £150.

Always check the size of your new framework against your old frame before removing old frame.

It is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order, then contact us. A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but not limited to):

– the dimensions of the product are too large/small to fit in the intended opening.

– the product is in poor working order due to improper handling.

– the product is no longer required.

GUARANTEE

Composite door slabs supplied by the Company carry a comprehensive guarantee for a period of 10 years from the date the goods have been supplied. In the unlikely event that a problem develops during the warranty period such as discolouration, warping, twisting, cracking, the company will simply replace the faulty item (subject to the item not being mistreated). We will do our best to match any previous items supplied, but due to availability of materials this may not be possible.

The performance and quality of all profiles and gaskets are guaranteed for 10 years, sealed units for 5 years, hardware and locks 1 year from date the goods have been deliveries allowing for fair wear and tear. We guarantee that the colour for a wood-grain finish will not fade for 10 years providing you regularly wash the product with warm soapy water and adhere to the door care guide listed within the website (whether on the sitemap or within the blogs section). Do not try to clean the products with solutions containing bleach or abrasive cleaners.

The Company shall replace any item free of charge proven to be faulty.

Examples of fair wear and tear may include:

– scratched handles on doors;

– pitted, scratched, marked or broken letterboxes, handles or knockers or other door furniture;

– chipped/scratched door skins due to wear and tear and key/key-ring damage

– scratched or broken glass units after delivery;

– snapped keys in locks

– stains on the door following delivery

– permanent or irremovable stains on the door following delivery

In the unlikely event that a problem develops during the guarantee period, we will simply replace the faulty item. We will do our best to match any previous parts supplied, but due to availability of materials, this may not be possible.

Any replacement part supplied will be covered by the warranty period activated from the original point of sale and supply and not extended.

This guarantee is only valid within the UK Mainland.

There are certain conditions which may invalidate the GUARANTEE/WARRANTY given by the Company. These are where the defect in the Goods arises out of:

Incorrect installation arranged by the Customer (or any third party who is not the Supplier) through a third party not connected to us;

Use of the Goods otherwise than in accordance with any instruction manuals provided by the Supplier with the Goods;

Unauthorised repair or modification of the Goods;

Use of the Goods otherwise than under normal domestic conditions within the United Kingdom; and

Fair wear and tear (basic description provide above).

All products carry the manufacturers guarantees.

All moving parts such as locks hinges etc. need to be lubricated at least once every six months within the 10-year period, failure to do so may compromise the warranty of such parts.

Once the door is installed always ensure the two hook locks situated at the top and bottom of the door are engaged. This is achieved by lifting the inside handle to operate the mechanism. Even when the door is not locked, this instruction should always be carried out to maintain true alignment. Failing to carry this out will result in failure of the locking mechanism and will impact the guarantee.

LIMITATION OF LIABILITY

Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for:

Death or personal injury caused by the negligence of the Supplier, its agents or employees; and/or

Fraud or fraudulent misrepresentation by the Supplier its agents or employees;

Any other form of liability which cannot by law be restricted or excluded.

Subject to clause above the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.

The Supplier shall not be liable under any circumstances to the Customer or any third party for any loss of profit, indirect or consequential or other economic loss (including, without limitation, loss of reputation, loss of goodwill and loss of business) suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise.

PLANNING PERMISSION

It is your responsibility to find out if you need planning permission or building regulations approval for the goods. We will not be liable for any costs, expenses, loss, or claims for compensation or any other liability arising directly or indirectly as a result of you not getting planning permission or building regulations approval.

The Door-Centre – Terms & Conditions – Version 21.10.2019

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